Privacy policy
Last updated:
Sep 17, 2025
Auxilio Privacy Policy
Effective date: March 10, 2023
This Privacy Policy explains how Auxilio (“Auxilio,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website, communicate with us, or use our services related to CRM setup, automation, and operations support (collectively, the “Services”).
By using our Services, you agree to the collection and use of information as described in this Policy.
1. Information We Collect
We collect information to provide, improve, and protect our Services. The information we collect falls into three main categories.
a. Information You Provide
Account and Contact Information
Name, email address, company name, job title, and other details you provide when you reach out, book a call, sign up for updates, or become a client.
Billing Information
Payment details such as card information and billing address are collected and processed securely by our payment partners (for example, Stripe). We do not store full credit card numbers on our own servers.
Communications
When you email us, use a contact form, book a call, or interact with support, we may collect the content of your messages and your contact details.
Project and Client Data
If you engage Auxilio to work on your CRM, automations, or operations, we may collect or access data that you share with us about your customers, leads, systems, and workflows. This may include exports from your CRM or project management tools, as well as configuration details of the systems we help you manage.
b. Information We Automatically Collect
Usage Data
Information about how you use our website, such as pages visited, links clicked, time spent, and referring URLs.
Device Information
Browser type, IP address, operating system, device identifiers, and general location information (for example, city or region).
Cookies and Tracking Technologies
We use cookies and similar technologies to remember preferences, understand how visitors use our website, and improve performance. We may also use analytics tools (for example, Google Analytics) to help us understand traffic and usage trends.
c. Information From Third Parties
We may receive limited information from:
Integrations and tools you connect or give us access to in the course of our work (for example, your CRM, calendar, help desk, or messaging tools).
Payment processors and billing platforms that provide details about successful or failed payments.
Analytics and advertising partners that help us understand website usage or the performance of our campaigns.
We only access or receive this information so we can deliver and improve our Services.
2. How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain our Services.
Configure, monitor, and improve CRM and automation systems on your behalf.
Communicate with you about projects, support requests, and account matters.
Process payments and send invoices or billing notices.
Send product or service updates, educational content, and marketing communications where permitted.
Analyze usage of our website and Services to improve performance and reliability.
Detect, prevent, and address technical issues, fraud, or misuse.
Comply with legal obligations and enforce our agreements and policies.
3. How We Share Your Information
We do not sell or rent your personal information.
We may share information only in these limited situations:
Service Providers
With trusted third party vendors who help us operate our business and deliver our Services, such as hosting providers, analytics tools, communication tools, and payment processors. These providers are allowed to use your information only to perform services for Auxilio.
Legal Requirements
When we believe disclosure is required by law, regulation, legal process, or government request, or to protect the rights, property, or safety of Auxilio, our clients, or others.
Business Transfers
In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will take reasonable steps to ensure the confidentiality of your personal data in such cases.
With Your Consent
When you explicitly authorize us to share information with third parties, for example when connecting particular tools or integrations.
4. Data Retention
We keep your information for as long as necessary to:
Provide and maintain the Services.
Comply with legal, accounting, or reporting obligations.
Resolve disputes and enforce our agreements.
If you are a client and would like to request deletion of your data, you can contact us at support@useauxilio.com. We may retain certain limited information where required by law or where we have a legitimate business reason to do so.
5. Data Security
We use industry standard measures to help protect your information, including:
Encryption (HTTPS/TLS) for data transmitted between your browser and our website.
Secure hosting environments and backup practices.
Access controls and authentication for internal systems.
No method of transmission over the internet or electronic storage is completely secure. While we work to protect your data, we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location and applicable law, you may have rights related to your personal information, such as the right to:
Access and obtain a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Object to or restrict certain types of processing.
Withdraw consent to marketing communications at any time.
To exercise these rights, contact us at support@useauxilio.com. We may need to verify your identity before responding to certain requests.
You can opt out of marketing emails by clicking the “unsubscribe” link in those messages.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Keep you signed in to certain areas (where applicable).
Remember preferences and settings.
Measure website traffic and usage patterns.
Improve and personalize our website and Services.
You can manage or disable cookies through your browser settings. If you disable cookies, some features of the website may not function properly.
8. Third Party Services and Links
Our website and Services may link to or integrate with third party websites, tools, or services. These third parties are governed by their own privacy policies, not this one.
We encourage you to review the privacy policies of any third party services you use in connection with Auxilio.
9. Children’s Privacy
Our Services are intended for business users and are not directed to children under 13 years of age (or under 16 in some jurisdictions). We do not knowingly collect personal information from children.
If we learn that we have collected personal data from a child, we will take steps to delete that information. If you believe a child has provided us with personal information, please contact us at support@useauxilio.com.
10. International Data Transfers
Auxilio may process information in countries other than the one in which you are located. For example, our service providers or servers may be located in different jurisdictions.
Where we transfer personal data across borders, we take appropriate steps to ensure that such transfers comply with applicable data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or practices.
When we make material changes, we will update the “Effective date” at the top of this page and, where appropriate, provide additional notice.
Your continued use of the Services after an updated Policy is posted means you accept the changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
Auxilio
Email: support@useauxilio.com
